1. General
- Orders are prepared and handed to the carrier within 1–3 business days after payment is confirmed; delivery usually takes 1–4 business days depending on the region, and in any case within the 30-day legal limit. Delivery is within Turkey.
- Shipping fee: 99,00 ₺; free for orders of 1.500,00 ₺ and above. Digital products have no shipping fee. The fee is shown before payment.
- You receive an e-mail with the tracking number once your order is shipped.
- If the payment is not completed or the bank does not approve it, the order is not processed and no goods are shipped.
- Please inspect the package before accepting it from the courier. Do not accept dented, torn or damaged packages; have a damage report drawn up with the courier and inform us. Goods accepted without objection are presumed undamaged.
- If we cannot supply a product, we inform you in writing within 3 days and refund the total price within 14 days. In case of force majeure beyond our control you may cancel the order, ask for a similar product or defer delivery.
- If, after delivery, the card used is found to have been used without authority and the bank does not pay us the price, you must return the goods within 3 days at our expense.
2. Right of withdrawal and returns
You may withdraw from the contract without giving any reason within 14 days of receiving the goods. To do so, notify us in writing (e-mail or registered mail) within this period:
Barış Şimşek
Kirazpınar Mah. Kirazpınar Evleri 5800 Ada Küme Evler No:1 E3 İç Kapı No:2 Gebze/Kocaeli
info@ecuhardmotochip.com · +90 538 372 73 30
- The goods must be unused, untried and in their original, intact packaging with all accessories, and returned within 10 days of your notice, together with the invoice. For company invoices a return invoice issued by the company is required.
- We refund the total price to the original payment method within 14 days of receiving your notice; your bank may take 2–3 weeks to show the refund on your statement. If the value of the goods has decreased through your fault you compensate us in proportion to that fault.
- Return shipping on withdrawal is paid by the buyer; please use a traceable carrier and keep the receipt.
- Defective or wrong products: contact us immediately with photos; we cover the return shipping and send a replacement or refund.
- Defective goods and warranty: your statutory rights for defective goods (free repair, replacement, price reduction or termination within the periods set by the Consumer Protection Law, generally a 2-year liability period) are reserved. Compatibility: please check your motorcycle's model and year against the product description before ordering; if you are unsure, write to us first.
Withdrawal form (template)
To: Barış Şimşek, Kirazpınar Mah. Kirazpınar Evleri 5800 Ada Küme Evler No:1 E3 İç Kapı No:2 Gebze/Kocaeli, info@ecuhardmotochip.com
I hereby withdraw from my contract of sale for the following goods: ____________________
Order no / date ordered / date received: ____________________
Name and address of the consumer: ____________________
Signature (only if on paper) and date: ____________________
3. Goods not subject to withdrawal
Goods made to your specification or personalised, goods that cannot be returned for hygiene or health reasons once opened, goods that cannot be separated from other items after delivery, digital content and software delivered instantly or with opened packaging, and other cases listed in the Distance Contracts Regulation.
4. Default
If the buyer defaults on a credit card payment, interest under the card agreement with the issuing bank applies and the buyer is liable for the bank's legal costs and for losses caused by the delay. See the Distance Sales Agreement.
5. Payment
Payments are made by credit or debit card (Visa, Mastercard) through the secure iyzico payment page; card details are never stored by us. Prices include VAT and are Euro-based; the lira amount shown at payment is final.